Frequently Asked Questions

When will my service be activated?

All hosting services are activated instant subject to an automated fraud check. Domain names may take up to 48 hours to process.

What is your uptime guarantee?

We guarantee a network uptime availability rate of 99.95% or higher. The details of our SLA can be found in our terms of service.

What payment processors are accepted?

We currently accept payments via PayPal One Time Payments, PayPal Subscription Payments and Bitcoin as well as other cryptocurrencies.

Do you provide SSH access for shared?

We do not provide SSH access to our shared or reseller hosting packages.

What control panels do you utilise?

Our shared and reseller platforms run under the cPanel/WHM control panel with CloudLinux. Our virtual hosting services use the Virtualizor control panel.

Do you offer a free service migration?

Yes, if you have a cPanel service that needs migrating to our servers, we will do this at no extra charge. Just open a support ticket providing the necessary information.

Do you have a money back guarantee?

Yes, subject to our Terms of Service, you can request a full refund within 30 days if you’ve changed your mind about using our services. This only applies to our Shared, Reseller and Virtual services and does not apply to domains, IP addresses, licenses or variable add-ons.